This page explains how www.claire-macdonald.com and www.kinloch-lodge.co.uk which is managed by Kinloch Lodge, uses any information you give to us, and the ways in which we protect your privacy.
The Data Protection Act
Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so.
What information do we collect?
We collect three kinds of information from visitors to claire-macdonald.com and kinloch-lodge.co.uk: contact details for online shop orders, subscription details for email updates and server log files.
Online shop orders
If you opt to make a purchase from the Claire Macdonald online shop, the information we collect is; your title, name, postal address, email address, contact telephone numbers, payment details and products ordered.
This information is stored to allow us to send you the products purchased. A copy of this information is kept securely by Kinloch Lodge and our technology suppliers, Lumison and Whitespace and will be held until such time you inform Kinloch Lodge otherwise. This information is also stored on back-up tapes to avoid loss of data.
Credit or debit card information will be used as a financial transaction for your online purchase, but will not be retained after successful authorisation of the transaction.
Subscription to email updates
If you opt to subscribe to email updates, the information we collect is: your title, name and email address.
This information is stored to allow us to send you information from time to time about Kinloch Lodge and Claire Macdonald. A copy of this information is kept securely by Kinloch Lodge and our technology suppliers, Lumison and Whitespace and will be held until such time you inform Kinloch Lodge otherwise. This information is also stored on back-up tapes to avoid loss of data. You can also unsubscribe at any time by sending an email to email@example.com with 'Unsubscribe' in the Subject line.
Log files allow us to record visitors' use of the website. Lumison and Whitespace puts together log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around and interact with it. Log files do not contain any personal information.
Credit card transaction and security
For your security, authorisation for purchases will be handled by online payments provider www.sagepay.com and checked with the credit card company before goods are despatched. In addition to our credit card policy, our secure server software (SSL) is the industry standard and among the best software available today. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read as the information travels over the Internet.